How This Works / FAQ
How This Works
Take off the parts from the vehicle that need to be repaired. ( We recommend having a professional take it off the vehicle )
Select the repair service(s) on the website for the parts you need repaired, ( select the proper make, model, year ) & checkout.
Carefully package and ship the part(s) to us to the following address:
40 Main St.
Westfield, MA 01085
Once we receive your part, we will repair it within 24 hours and ship it back to you.
You must pre-pay for the service prior to sending any parts to us.
When we receive your part(s) we will repair and ship them back to you within 24 hours.
Frequently Asked Questions
How long do repairs take?
Most repairs are done the same business day they are received, but always within 24 hours. Orders are shipped back within 24 hours upon receipt.
How do we do return shipping?
We return all units via USPS Priority mail or UPS Ground and we email you the tracking number once the order has been shipped. Overnight and express service is available upon request, please contact us for pricing or leave a request on the service form.
Will my current mileage change?
No. We rebuild your original cluster and it is returned with the same mileage. No programming or flashing is necessary.
Can I drive my vehicle without the cluster in it?
Yes your vehicle is drivable without a cluster but you must understand doing so at your own risk. Using a GPS unit such as Garmin or TomTom will provide you with a speedometer and odometer (for fuel gauge reference).
What exactly do you repair in instrument clusters?
For instrument clusters we repair and upgrade all gauges to new OEM fail-free gauge motor mechanism (stepper motors), backlighting bulbs, shift indicator (prnd..) display, internal power supply, and other electronic circuit and component issues, (issues like: that may cause Instrument cluster to drain the battery when vehicle is turned off etc) and more. We fully test entire instrument cluster after repair and calibrate all gauges.
How are you different from other Cluster Repair companies ?
Not only do we repair gauges, PRNDL shift indicator display and backlighting in the GM clusters, but we also repair battery drainage issues caused by the cluster, power issues and do preventive maintenance upgrade so the cluster won't have any issues in the future.
Who pay for shipping ?
You pay for shipping to us ( We recommend shipping thru USPS ) .
And you prepay for the return shipping back to you from us when you submit an order and check out.
Do we provide warranty ?
We provide a lifetime warranty on all Instrument clusters' gauges (stepper motors), 2 year warranty on backlighting. We cannot provide warranty on other issues that your vehicle or cluster might have.
Note: Repair attempts made be other parties cannot be guaranteed if damage was done to the circuit board.